Training and Workshops

Beyond the Numbers: Applying Emotional Intelligence in Financial Aid Services

Tue, December 16, 2025 @ 2:00 pm EST

This session explores how Emotional Intelligence strengthens communication, builds trust, and supports students facing financial stress. Participants will learn practical strategies to navigate difficult conversations and foster a more inclusive, culturally aware financial aid environment where students our counterparts feel respected and understood.

Presented by: Kiana Lom

Kiana Lom is a Financial Aid Administrator with 3 years of experience dedicated to helping students access educational funding. She graduated from Stony Brook University with an M.A. in Higher Education Administration. Kiana has over a decade of banking experience and lives on Long Island, N.Y., with her son.

Register 

Requests to host a Tuesday @ 2 training can be made by any current member or committee. The training committee request that the following steps be followed when requesting a training session and date.

1. Please check the date on the EASFAA calendar to verify if the date is free of other activities. 
2. Please have requested date, session topic/title, description, presenter, and presenter bio information ready upon requesting the training.
3. Complete the Training Session Request Form found below. Once submitted the Tuesday @ 2 chairs will review your request and be in touch.

Training Session Request Form

  Click the link below to browse through recordings and slides from past events.