Beyond the Numbers: Applying Emotional Intelligence in Financial Aid Services

Tue, December 16, 2025 @ 2:00 pm EST

This session explores how Emotional Intelligence strengthens communication, builds trust, and supports students facing financial stress. Participants will learn practical strategies to navigate difficult conversations and foster a more inclusive, culturally aware financial aid environment where students our counterparts feel respected and understood.

Presented by: Kiana Lom

Kiana Lom is a Financial Aid Administrator with 3 years of experience dedicated to helping students access educational funding. She graduated from Stony Brook University with an M.A. in Higher Education Administration. Kiana has over a decade of banking experience and lives on Long Island, N.Y., with her son.

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